ANALISIS KUALITAS PELAYANAN DIGITALISASI PEMBAYARAN NASABAH MELALUI APLIKASI AUTENTIKASI TASPEN (STUDI PADA PT BTPN CABANG KENDARI)

Dhisa Desriyanti Anawula Nim. 2020050102133, D (2025) ANALISIS KUALITAS PELAYANAN DIGITALISASI PEMBAYARAN NASABAH MELALUI APLIKASI AUTENTIKASI TASPEN (STUDI PADA PT BTPN CABANG KENDARI). Other thesis, IAIN KENDARI.

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Abstract

ABSTRAK
Dhisa Desriyanti Anawula Nim. 2020050102133 Program Studi
Perbankan Syariah Institut Agama Islam (IAIN) Kendari. Analisis
Pelayanan Digitalisasi Pembayaran Nasabah Melalui Aplikasi Taspen
(Studi Pada BTPN Cabang Kendari) tahun 2024. Dibimbing oleh Dr.
Muhammad Hadi, M.H.I. dan Miswar Rohansyah, SE, M.SA, Ak
Penelitian ini bertujuan untuk mengetahui Bagaimana
Pelayanan Digitalisasi Nasabah dan bagaimana penggunaan aplikasi
autentikasi taspen di Bank BTPN Kantor Cabang Kendari. Penelitian
ini menggunakan metode kualitatif dengan jenis penelitian lapangan,
hasil penelitian menunjukan bahwa Dengan adanya pelayanan
digitalisasi dapat memberikan manfaat berupa kemudahan mengakses
layanan, menghemat biaya dan waktu, serta ramah lingkungan.
penggunaan aplikasi autentikasi Taspen di Bank BTPN Kantor
Cabang Kendari telah mampu menjamin keamanan uang nasabah dan
memudahkan nasabah dalam pengambilan dana pensiun, lebih mudah
dalam pencarian data nasabah. Namun digitalisasi tidak dapat
dihindarkan dari permasalahan seperti kendala internal berupa server
dan jaringan, serta kendala eksternal dari nasabah pensiunan.
Kata kunci : pelayanan; digitalisasi; aplikasi Taspen Autentikasi
ABSTRACT
Dhisa Desriyanti Anawula Nim. 2020050102133 Sharia Banking Study
Program, Islamic Institute of Religion (IAIN) Kendari. Analysis of
Customer Payment Digitalization Services Through the Taspen
Application (Study at BTPN Kendari Branch) in 2024. Supervised by
Dr. Muhammad Hadi, M.H.I. and Miswar Rohansyah, SE, M.SA, Ak
This research aims to find out how customer digitalization
services are and how the taspen authentication application is used at
Bank BTPN Kendari Branch Office. This research uses qualitative
methods with the type of field research, the results of the research show
that digitalization services can provide benefits in the form of ease of
access to services, saving costs and time, and being environmentally
friendly. The use of the Taspen authentication application at Bank
BTPN Kendari Branch Office has been able to guarantee the security of
customer money and make it easier for customers to withdraw pension
funds, making it easier to search for customer data. However,
digitalization cannot be avoided from problems such as internal
problems in the form of servers and networks, as well as external
problems from retired customers.
Key words: service; digitalization; Taspen Authentication application

Item Type:	Thesis (Other)
Additional Information:	Kata kunci : pelayanan; digitalisasi; aplikasi Taspen Autentikasi
Uncontrolled Keywords:	Kata kunci : pelayanan; digitalisasi; aplikasi Taspen Autentikasi
Subjects:	Ekonomi > Bank Ekonomi > Ekonomi Digital Ekonomi > Manajemen
Divisions:	Fakultas Ekonomi dan Bisnis Islam > Prodi Perbankan Syariah
Depositing User:	Unnamed user with username asni
Date Deposited:	26 Feb 2025 23:49
Last Modified:	15 Apr 2026 03:13
URI:	http://digitallib.iainkendari.ac.id/id/eprint/3820

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