PENGARUH KEPEMIMPINAN SITUASIONALTERHADAP KUALITAS LAYANAN DI MADRASAH ALIYAH NEGERI 1 KONAWE SELATAN

Intan Putri Ahmad, Nim 2021010103032,, I (2026) PENGARUH KEPEMIMPINAN SITUASIONALTERHADAP KUALITAS LAYANAN DI MADRASAH ALIYAH NEGERI 1 KONAWE SELATAN. Other thesis, IAIN KENDARI.

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Abstract

ABSTRAK
Intan Putri Ahmad, Nim 2021010103032, Pengaruh Kepemimpinan Situasional
Terhadap Kualitas Layanan di MAN 1 Konawe Selatan. Dibimbing oleh: Dr. Akib
M.Pd, Sumardona S.Sos.MM
Penelitian ini mengkaji pengaruh kepemimpinan situasional terhadap kualitas
layanan di MAN 1 Konawe Selatan. Tujuan penelitian adalah untuk mengetahui
sejauh mana kepemimpinan situasional berpengaruh terhadap kualitas layanan.
Penelitian ini merupakan penelitian kuantitatif dengan metode survei. Populasi
penelitian adalah 47 guru, seluruhnya dijadikan sampel. Teknik pengumpulan data
menggunakan kuesioner, sedangkan teknik analisis data meliputi analisis deskriptif,
uji prasyarat (normalitas dan linearitas), serta uji hipotesis. Variabel independen
dalam penelitian ini adalah kepemimpinan situasional yang diukur melalui empat
indikator: mengarahkan (telling), melatih (selling), berpartisipasi (participating),
dan mendelegasikan (delegating). Variabel dependen adalah kualitas layanan yang
diukur melalui lima indikator: keandalan (reliability), daya tanggap
(responsiveness), jaminan (assurance), empati (empathy), dan bukti fisik
(tangibles). skripsi penelitian menunjukkan bahwa hipotesis alternatif diterima,
yakni kepemimpinan situasional berpengaruh positif dan signifikan terhadap
kualitas layanan di MAN 1 Konawe Selatan dengan kontribusi sebesar 66,8%.
Artinya, semakin baik penerapan gaya kepemimpinan situasional, semakin tinggi
pula kualitas layanan pendidikan di madrasah tersebut.

Kata Kunci:Kepemimpinan Situasional, Kualitas layanan, Kuantitatif.

ABSTRACT

Intan Putri Ahmad, Student ID 2021010103032, The Effect of Situational
Leadership on Service Quality at MAN 1 South Konawe. Supervised by: Dr. Akib
M.Pd, Sumardona S.Sos.MM
This study examines the influence of situational leadership on service quality at
MAN 1 South Konawe. The objective was to determine the extent to which
situational leadership influences service quality. This quantitative study employed
a survey method. The population consisted of 47 teachers, all of whom served as
samples. Data collection techniques used a questionnaire, while data analysis
techniques included descriptive analysis, prerequisite tests (normality and
linearity), and hypothesis testing. The independent variable in this study was
situational leadership, measured through four indicators: telling, selling,
participating, and delegating. The dependent variable was service quality, measured
through five indicators: reliability, responsiveness, assurance, empathy, and
tangibles. The results showed that the alternative hypothesis was accepted, namely
that situational leadership had a positive and significant effect on service quality at
MAN 1 South Konawe, with a contribution of 66.8%. This means that the better the
implementation of the situational leadership style, the higher the quality of
educational services at the madrasah. Keywords: Situational Leadership, Service
Quality, Quantitative.

Keywords: Situational Leadership, Service Quality, Quantitative.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Kepemimpinan Situasional, Kualitas layanan, Kuantitatif.
Subjects:	300 Ilmu Sosial > 371 Institusi Pendidikan, Sekolah dan Aktifitasnya > 371.1 Guru, Tenaga Pendidik, Tenaga Pengajar
Divisions:	Fakultas Tarbiyah dan Ilmu Keguruan > Prodi Manajemen Pendidikan Islam
Depositing User:	Unnamed user with email [email protected]
Date Deposited:	13 May 2026 05:46
Last Modified:	13 May 2026 05:46
URI:	http://digitallib.iainkendari.ac.id/id/eprint/4548

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